Update, Nov. 16, 2017: Questions have arisen about the delivery schedule and other aspects of the Indiegogo campaign. Read the discussion in our comments area. Meanwhile we’re reaching out to Good e-Reader for its side. – D.R.
Last year, we covered Good e-Reader’s Indiegogo crowdfunding campaign for a 13.3″ e-ink Android tablet. With the tablet having funded successfully and shipped out to its backers, and a new Kickstarter campaign for a 6.8″ e-ink Android tablet underway, it seemed like a good time to look into how the tablet has done. Were the backers happy with the end result?
While I did come across some complaints, particularly on MobileRead threads and the product’s support page, the nature of tech support is that you only ever hear from the people who have a problem—happy customers, not so much. I did also reach out to some backers who were satisfied with the product, even given its $699 price tag. While the final product is somewhat unpolished and probably best suited to gadget geeks who are used to fiddling with their hardware, the project seems to have gone well on the whole.
The Tablet is Shipping
The first important thing is, of course, that the hardware did ship, and the backers got the product they paid for. (Or at least about 60% of them have so far, according to Good e-Reader operator Michael Kozlowski, who says they’re still in the process of shipping outstanding orders.) A number of crowdfunded projects never even get that far—even on Kickstarter, where I gather that project requirements are rather more stringent than for Indiegogo. For a relative unknown like Good e-Reader, whose first attempt at a crowdfunded reader fizzled dramatically, that had to be a big worry.
As I noted in the original story, the tablet’s specs aren’t great. It has the same amount of on-board storage as the very cheapest smartphones (though many apps can be installed to an SD card), and a fairly old version of Android that won’t run some newer applications. What’s more, it includes neither Bluetooth nor a USB host controller, so there is no way to connect an external keyboard or other Bluetooth devices. But the specs were available from the outset, so those most underwhelmed by them could simply not bother ordering.
Also from the outset, Michael Kozlowski pitched it not as a general-purpose Android tablet, but as a multi-platform e-reader that could read books from multiple stores (via their respective Android apps) on one device. The e-ink screen’s monochrome color and low refresh rate would make it poorly suited to many tablet applications, but it would work well with e-reading and note-taking apps, as long as its users were fine with on-screen keyboards and a stylus. And if e-reading is all you do with it, you don’t really need much capacity for additional applications—so might as well keep the costs as low as possible.
Straight from the OEM
According to a Lilliputing piece I turned up, the Good e-Reader reader is a rebranded version of Netronix’s 13.3″ ED0Q02 tablet, which Nate Hoffelder of The Digital Reader checked out at CES in 2015. As the manufacturer of the hardware for Nook, Kobo, and Bookeen Cybook e-readers, Netronix is not exactly a newcomer to putting together e-ink hardware. Perhaps that’s why the company developed a 13.3″ reader tablet in the first place, in the hope that one of those brands might have been interested. In any case, it looks like Good e-Reader is one of the only entities that wanted to bring the design to market; the only other 13.3″ e-ink device is the Onyx Boox Max, which is apparently also based on Netronix hardware.
The biggest complaints I’ve found are that, due to the reader’s older 4.04 version of Android, a number of more modern apps don’t quite work properly—and those that do are often not optimized for a black-and-white screen (since e-ink isn’t exactly a common use case for an Android tablet). Some users also reported issues getting the Google Play app store to work. Some even mentioned that an internal component had come unstuck from the back of the case and could be heard sliding around inside (one user was able to fix it with a hair dryer). In the support page’s comments, Michael Kozlowski requested people running into that issue contact him for further assistance.
Most of the problems seem attributable to the fact that this tablet isn’t a sleek, finished product from a big company with a big technical division who could polish the design and work the bugs out before releasing it to the public—they’re basically taking what the OEM gives them and passing it on directly to the users. If you’re aware of that going in, you have less reason to be disappointed.
Questions and Answers
When I was preparing this story, I asked Michael Kozlowski for email addresses of some of the backers, and emailed about a dozen of them with some questions. Two responded, and both reported they were by and large satisfied with it. Pierre, a backer from Switzerland, said he had originally been disappointed because the Kindle app didn’t work as well as he’d expected, but then he realized it was the perfect note-taking device for his needs. That is largely how he uses it, as well as for reading scientific papers that don’t work well on smaller e-ink screens. Backer Thomas Ally says that he uses it mostly for digital comics from Comixology. Both also reported having a few problems due to the older Android version and non-optimized apps, but had hopes that things would improve when GoodEReader is able to release a more recent version for the device.
I also reached out to Kozlowski with questions about some of the issues users have reported about the product and the campaign. One report I had seen on MobileRead was that the campaign regularly deleted refund requests and other negative comments from the Indiegogo project page. Kozlowski replied, “Some of the refund requests we have deleted are because we already refunded them or they spam us every day, even though we are talking to them via email. This represents an extremely small minority of customers. The people who are happy and satisfied rarely post.”
Kozlowski added, “Right now all of our capital is tied up in orders to fulfill almost all of the outstanding orders, so we are unable to do refunds for the next few months.” Again, this seems to be a necessary hazard of dealing with a small operation that has to rely on crowdfunding capital to get the product made in the first place.
When I asked how the upgrade to Android 5.0 was coming along, Kozlowski explained that it was slow going because the platform’s idiosyncrasies—such as the lack of Bluetooth, a USB host controller, or basic telephone functions—meant the upgrade would require a lot of customization.
So, on the whole, the 13.3″ e-reader Indiegogo campaign is doing its best to fulfill orders for the product it solicited. The problems it runs into are exactly the problems one might expect from a largely hand-to-mouth operation that doesn’t have the capital or manpower to do much more than send along what the OEM makes for it. But on the other hand, almost no better-funded company seems interested in trying to provide a 13-inch e-ink device at all. So, if your needs are specialized enough that you want what Good e-Reader has to offer, you pay your money and you take your chances.
A New Kickstarter
With one successful project mostly behind him, Kozlowski isn’t content to rest on his laurels. He’s taking another run at the 6.8″ e-ink tablet project that failed before the 13.3″ one worked—this time on Kickstarter, which does have a better reputation for finished projects than Indiegogo. The price for this device is $199, which will deliver a 6.8″ e-ink tablet using the same firmware and features (apart from screen size) as the $700 13.3″ tablet.
Kozlowski attributes the earlier project’s failure to his inexperience running such projects, and not realizing just how much publicity and marketing was required to reach prospective backers. (As I’ve also noted, it’s not exactly an uncommon failing when it comes to crowdfunding projects.) He says that learning from those mistakes allowed the 13.3″ tablet’s campaign to be a success, and he is confident the new 6.8″ campaign will be able to succeed also. Kozlowski concludes:
So here is the low down about the 13.3 and the 6.8. Both of these devices use the same firmware and provide the same user experience. It is a dedicated note taking reader, ideal for professionals, students or people who need to read and edit PDF files. We also have a fully functional e-reading software that provides a robust experience to read your favorite e-book. We support all the major formats, including EPUB, MOBI, DOC, TXT, FB2 and others. Our e-reader also runs Android 4.0.4, which means you can install thousands of apps. We bundled our latest with the Good e-Reader App Store for E Ink which has 35,000 apps that work on E Ink screens and we are very proud of this.
Kozlowski has also offered to send me a review unit when they are available, which I will certainly accept.
So, is it worth investing in this project? If you understand in advance what you’re getting and are okay with that, I don’t see why not. You’re not getting a polished, super-customized experience with the impeccable support of a major corporation behind it. You’re getting a straight-from-the-OEM e-ink device running an older version of Android, with low on-board memory and no Bluetooth or USB host controller (Kozlowski said that they considered adding these but it turned out that few backers wanted them and fewer still were willing to pay what it would cost to add them). There’s no guarantee that an OS update will be ready soon, or at all, or that the device will ship in a timely manner.
But on the other hand, it’s a device that few other vendors are willing to supply—outside of a few tech geeks, the overall demand just isn’t there for a tablet that uses an e-ink screen instead of LCD. Perhaps that’s the most amazing thing of all about this new world of crowdfunding-based product availability—that just those people who want such a thing can get together and order a niche product that bigger companies don’t see any profit in supplying.
So if you’re willing to put up with those drawbacks in return for the features you know you will be getting, this could be the right device for you. But if not, you’d probably be better off buying a Samsung Galaxy Tab A for the same price.
If you found this post worth reading and want to kick in a buck or two to the author, click here.
There will always be room for specialized devices for the hardcore audience. This could also be quite useful for the large print crowd, many of the elderly, if it could be marketed to them and the usage was simplified for the non-tech-savvy. Call it the Jitterbug of e-readers.
On that note, I’d like to see a two-screen device that would replicate a book. Think of it like a Kindle with a hard cover that had a second screen inside the cover, and had configurable buttons located where we baby boomers who grew up on paperbacks naturally tend to try to turn a page–from the upper right. Or, if it helps to think of it this way, as a foldable big-screen tablet.
Given the improvements in e-ink and e-paper, this should be doable, and would double the size of the screen without doubling the dimensions of the device itself. Personally, I want something I can slip into a cargo pocket or back pocket, but that opens up into something larger than a big phone.
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A company called Kno did try a double-screened LCD tablet, to be used for textbooks, a few years back. However, it kind of crashed and burned.
It doesn’t seem likely that companies are going to try two-screened stuff when you can’t even get single large screens except via a relatively small crowdfunding project.
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So why exactly do most of the Android based ereaders (this new and the previous model, Onyx, Inkpads, etc) run older versions of Android? This is a significant obstacle to my purchase decision, since EVERY digital tool needs to provide compatibility with my current processes, and Android 4 has some significant limitations with current hardware and apps. Given the emergence of larger screen (8+), higher resolution screens, I’m thinking about a new ereader purchase; however, an outdated version of Android gives pause for second thoughts! Perhaps there are root kits available to bring these antiquated OS up to current standards? Or is this more of a bios issue?
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Well, as Kozlowski told me, the process of porting a more recent version of Android to this hardware is complicated by the hardware not having certain features that the more recent Android versions take for granted.
My guess is that it’s a matter of budget. It’s a lot cheaper to ship a cheap hardware device with an older OS than it is to comb through that OS and weed out things that don’t work with more expensive hardware.
Really, I’m a little surprised and impressed Kozlowski is still forging ahead with attempting to make a version of 5.0 that works, given that he can’t exactly have a huge IT staff to devote to the task. (And I also won’t be entirely surprised if the new OS fails to materialize, given how many irons he must have in the fire right now.)
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I’ve got the original 13.3″ e-reader about 3 months ago. It is about what I expected for a first generation device without strong financial or technical backing.
The biggest limitations are the Android version (4.0.4, where a lot of applications, including Google Chrome, require at least 4.4), and the memory (2 GB internal, of which only 0.5 GB is in the system partition), which currently prevents me from installing more than a dozen applications, even though I’ve still got plenty of space on /sdcard (the other 1.5 GB internal) and my external SD card (32 GB). The 6.8″ version is supposed to have 4 GB internal, with more allocated for the system partition, so I’m hopeful that this will be less of a problem
For more details on the 13.3″ e-reader,, see my review at https://talk2dfox.wordpress.com/2017/05/28/review-good-e-reader-13-3-e-ink-tablet/
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Google Play Books has a feature where, when highlighting text, the highlighted text syncs to Google Drive. Can I use Google Play Books on this device and, specifically,can I use this feature?
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Yes, I just installed Play Books, enabled the sync to Google Drive in the settings, and tested this, and bookmarks and notes sync both to Play Books on the web and other devices, and to a file on Google Drive.
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Awesome! Thank you so much for verifying.
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I Just wanted to point out that most of the backers of the Indiegogo campaign are still waiting for their devices, even though the campaign was fully funded in May 2016.
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Hear Hear!
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Their Indiegogo page has since been shut down, and here is the most recent comment appearing on it.
Kazu
2 hours ago
Dear Michael & Peter,
You allege “we have shipped out over 400 (13.3” e-reader) units to our backers.” in your website.
https://goodereader.com/blog/product/good-e-reader-13-3-e-reader
The total number of the backers of 13.3″ e-reader is 443 (see “BACKERS”), so do you allege you already fulfilled almost all the orders of 13.3″ e-reader?
But many backers (order ID 21,147,241,295,302,372,389 etc.) didn’t receive their products (see “COMMENTS”).
Why?
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
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You might want to update this article or write a new one. The Good Ereader’s Indiegogo campaign has been shut down. Michael and Peter have been less than transparent on this and there are some rather disgruntled backers as can be seen from the comments section on the now defunct campaign page.
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@Ian: Many thanks for the heads-up. I’ll reach out to Michael K to see how he would respond. I’m also about to place a note at the top of Chris’s post warning readers to read the Indiegogo comments.
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No response yet from Michael K? Disappointing, but not unexpected given the silence from him over on the Indiegogo page.
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Apparently, Peter C, one of the campaigners from Good eReader has now changed his profile on Indiegogo. Formerly, he used to go by his full name (first name and surname). Now, all posts previously made by him simply show “P”. As one commenter over on Mobileread has noted, it seems like he is trying to distance himself from the campaign. I wonder why.
https://www.mobileread.com/forums/showthread.php?p=3627572#post3627572
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Since the the original article offered some legitimacy to the Good Ereader devices (“So, is it worth investing in this project? If you understand in advance what you’re getting and are okay with that, I don’t see why not.”) perhaps it is time for a follow-up article as to what is really happening over at Good Ereader.
Something seems very amiss.
They are currently running a promotional campaign for their two devices over on their website and are claiming that thousands of the devices have been sold and that they have dozens of the devices on hand.
However, backers of their shuttered Indiegogo campaign continue to complain that they have neither received the promised product, nor a tracking number. Some of those backers have very low order numbers and have been waiting for over a year.
Also, in a relatively recent update to the shuttered Indiegogo campaign page, Michael claimed that over 500 people were enjoying their devices. Did they suddenly ship out over 1500 devices since he made that post? Did they indeed ship out thousands of devices of which only 500 or so customers are enjoying them? Or has Michael been fabricating numbers all along?
Also, if everything is on the up and up, why did Peter Carotenuto change his Indiegogo profile to read simply “p” when he had been previously using his full name?
Something is not right.
Given that some of your readers may have taken a leap of faith after reading of your qualified support for this project, it would be only fitting to properly investigate what has happened. A disclaimer at the top of the article is a step in the right direction, but hardly seems sufficient.
Not only that, but it could make for a very interesting story which might serve as a word of caution for others contemplating a similar decision in the future.
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Hi, Ian. I’ve asked Chris Meadows for an update if his schedule allows. At this point, however, it’s already pretty clear that Good eReader is no Amazon or other brand name.
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That was already clear before you and Chris became their accomplices, David.
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@Nate: Read the original post. Hardly a puff job. Furthermore, we updated it to highlight the delivery issues.
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And you should go read the previous piece, David. That was when you became accomplices.
The thing is, Kozlowski was a known liar and ebook pirate, and I can’t see that Chris mentioned either detail in his piece. All of this was known before that earlier piece, and had Chris mentioned it people would have been warned.
As it was, your coverage lead to people getting ripped off.
so yes, you are accomplices
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Nate: I’ll let you have the last word. Sad, sad, sad that you’re so intent on knocking Chris, a Digital Reader alum, who has no connection with Michael Kozlowski and was simply trying to keep an open mind.
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Maybe one of you should do an entirely new piece on the situation, with updated information? People are more likely to read a new post.
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Hi, David. As noted, I’ll leave it to Chris to decide. I suspect, however, that word has already gotten out, given all the comments as well as the warning at the top of the piece. Thanks. David
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Well, apparently Good Ereader do have stock on hand of both their 13.3″ and 6.8″ devices.
https://www.mobileread.com/forums/showthread.php?p=3658806#post3658806
And they have apparently been labeling backers from their Indiegogo campaign as “malcontents” for simply asking for their device or a refund.
https://goodereader.com/blog/electronic-readers/good-e-reader-13-3-and-6-8-valentines-day-promotion#disqus_thread
What lovely people.
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Good Ereader currently have stock on hand. They have said this and have posted recent photos to their Facebook page. They are continuing to take orders and promote their devices to new customers on their website… And yet they have unfulfilled orders on Indiegogo.
Does this person, the most recent comment on their shuttered Indiegogo campaign, sound like a “malcontent”?
SUK IL YOON
6 hours ago
Order ID: 192
Contribution Date: Apr 30, 2016
Estimated Delivery Date: September 2016
Paid: $729 + shipping
Email: siyoon100@hotmail.com
I cannot wait such a long delay and bought Onyx Max 2. However, I hope to get this perk anyway so I can present to my loved one.
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
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“Kozlowski has also offered to send me a review unit when they are available, which I will certainly accept.”
Just wondering if Michael has made good on his offer of a review unit.
He certainly seems to have left some of his earliest backers out to dry, despite having product ready to ship by his own admission. And I don’t imagine he would make good on his offer if you were to engage in some serious investigative journalism.
Just saying.
Somebody needs to hold such unscrupulous people to account. And if you won’t do it, then you are a party to it after having provided him some legitimacy.
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He hasn’t yet.
I’ve just been so busy lately I’ve hardly had time to write anything, let alone something that will require a lot of research. I will get around to it.
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Once again, they have begun deleting comments from their shuttered Indiegogo campaign page.
One of the recently deleted comments was in reply to another backer who had asked if there were some forum on which those lucky enough to have received devices could exchange information. The deleted reply, also from a backer who had received a device, suggested that they open up a thread in the forums at mobileread.com.
It seems that the folk at Good Ereader are not too keen on people discussing their device. They closed their own forum shortly after launching it, and then closed their support page where people could share information on it last year.
Very odd to attempt to limit discussion of a device shortly after supposedly having sold thousands of units of them and when they are still actively promoting them and claiming that users are enjoying them.
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In a recent update on their shuttered Indiegogo campaign page, Michael announced that a firmware update would be forthcoming, taking the OS from Android 4.04 to 4.4. In his post, he also said,
“I recognize that we are taking longer than anticipated with shipping out orders to everyone who placed one. I want you to know that we have full filled over 70% of all the perks. ”
https://www.indiegogo.com/projects/13-3-android-e-reader#/updates/all
It is interesting that he is claiming to have fulfilled 70% of all perks because on January 7th he claimed to have shipped 3/4 of all orders which would translate into 75%. In that same January 7th update to the shuttered Indiegogo campaign page, he claimed that hundreds of devices had been shipped out each quarter last year. Also, in April of last year, as noted in this Teleread article, he claimed to have fulfilled 60% of all orders. And recently on his website, he claimed that thousands of the devices have been sold… The numbers just don’t add up.
Michael also made this comment in today’s update:
“We have not forgot about all of your support and kind words on our comment page. It is inspiring to read the reviews and the anticipation you are all feeling about being next to receive your e-reader!”
And here is the most recent comment on the shuttered Indiegogo campaign page to which only backers can post comments:
“Cory Wagner 23 minutes ago
Ordered November 2016; Still no delivery, no tracking numbers. Yet, on the Good ereader blog site the they mentioned they had them in stock for immediate purchase. When I pointed it out to them that it was wrong to be selling devices on their site when we backers have yet to receive ours, they promptly deleted my comments. Their behavior borders on criminal and I just wish there was a way to fix this. ”
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
There are many others in a similar vein, not including those which have been deleted. He and Peter have been called thieves and scammers among other things.
These are the comments which Michael finds so inspiring?!?!
It would seem that his reading skills are worse than his math abilities…
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Michael’s most recent update seems to have unleashed a torrent of “kind words” and “inspiring” sentiments on the comments page to their shuttered Indiegogo campaign where only bonafide backers can post comments.
“Jason Lee 24 minutes ago
I have kept requesting refund for several months. They said once that it will be refunded and NOTHING happens after that at all. I’d agree with Alain’s comment “Thank you mr kozlowski, hope for you that we won’t meet in real life, the world is not that big nowadays.” Their contact in real life is:
Peter Carotenuto
1505 Renfrew St.
Vancouver BC V5K4C8
Canada
778-889-6476
A place I plan to go in my next trip to Canada to see whether it is a lawless place.
Alain Martinez 8 hours ago
Tired of waiting i bought an onyx boox 2,it took 5 days to get it. My number is 363 and i’ve been waiting since august 2016. Mr kozlowski is admitting having shipped only 70 perks what kind of joke is it. I hope he’s enjoying our money. All i want is a refund but i have no illusions. Thank you mr kozlowski,hope for you that we won’t meet in real life, the world is not that big nowadays.
Till Hönisch 17 hours ago
I did not get the device or tracking number either.
Order ID: 397
Ordered: September 3, 2016
David Huang 19 hours ago
order id#395
Not received yet and no tracking number
Elizabeth Ray 21 hours ago
Never received my order
Order ID 793
Tsai fu kai 22 hours ago
I still don’t receive the tracking number.
order id# 21
date mar.24 2016”
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
Michael must be very pleased to be receiving so much love from his backers. It really speaks to the way which he has treated those who entrusted him with their hard earned money.
The comments have been posted here lest they mysteriously disappear from the Indiegogo page. After all, Michael has a penchant for deleting the kind words of his backers which he finds so inspiring.
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And the comments on the Indiegogo page continue. Not many kind and inspiring words there that I can see:
Alain Martinez 4 hours ago
Refund ! People will be able to buy the onyx boox2(what i did) which works great supporting Bluetooth and android 6. Enough with the lies and dishonesty of this guy
Alain Martinez 5 hours ago
Delivery date :september 2016. What a joke!
Alain Martinez 5 hours ago
Give me my money back
Alain Martinez 5 hours ago
Mr kozlowski: « we have shipped 3/4 of the orders « LIAR!!!
Satawat Thongsawat 6 hours ago
Michael,
So you read all the comments and replied to some.
All that complained about not getting the products were ignored.
I can see that there are several 2-digits order IDs, mine too.
Can you explain or show some concern for us?
Or should we ask for refund?
I’m serious about refund, since it’s been 2 years now.
Order ID, 92
Order date, March 28, 2016
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
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Guys, are you serious? Wonder after two years if you should ask for a refund? I have no idea how crowdfunding works, but two years?
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Although Good Ereader seem to have their 13.3″ in stock for sale on their website, and although they seem to have had the time and the funds to develop a TTS app, they still have backers from their shuttered Indiegogo campaign waiting to receive either a device or a refund. Some have been waiting for over two years.
Here is the latest post from the comments section of their shuttered Indiegogo campaign page where only genuine backers are able to post comments:
Wes Blamco 1 day ago
3 months ago “More Units on the Way!” OK, so where the flip are they and why haven’t you shipped them?
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
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Apparently, Peter is much the same as Michael. No wonder he changed his profile on the Indiegogo page to read simply “p” when he had previously been using his full name. Remember that only bonafide backers can post on the comment page:
David Lam 2 hours ago
Unfortunately Peter is a straight up crook after making promises of a refund he blocked my number.
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
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Well, it has now been a full year since this article was published and in which Michael claimed to have fulfilled 60% of the orders for their 13.3″ device.
And yet, if one peruses the comments section of their shuttered Indiegogo campaign page where only bonafide backers can post, one finds many irate comments from people still waiting to receive a device or a refund. Some have been waiting for two years.
And yet there are no updates from Good Ereader. No explanations. No apologies.
There is a story there. Not a very pretty one from the signs of it, but one that needs to be told before any other people are taken in by their seemingly dishonest practices.
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As backers from Good Ereader’s shuttered Indiegogo campaign continue to wait without explanation or apology for either a refund or the device which they put up money for in good faith, Good Ereader is now selling their 13.3″ device at a discount on their website.
https://goodereader.com/blog/product/good-e-reader-13-3-e-reader
Good Ereader are now selling the 13.3″ device for $599. Their Indiegoogo backers paid $699 and are still waiting.
There’s a story there which Teleread seems to be actively ignoring. Disappointing.
Especially since much of the information for such a story is readily available on the comments section of the Indiegogo campaign page in question. And much of the information has been detailed over on mobileread:
https://www.mobileread.com/forums/showthread.php?t=272106
https://www.indiegogo.com/projects/13-3-android-e-reader#/comments
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@Ian: Chris and I would love to provide regular updates on Good eReader’s delivery issues. But we lack the resources to do so while also covering topics of far wider interest to most readers. We’re a noncommercial blog. We keep TeleRead alive as a public service. Meanwhile, within our ability to do so, we’ve already raised questions about Good eReader and of course we are happily reproducing your own updates. Based on the facts on the Indiegogo site and in MR, I certainly agree that Indiegogo customers have not gotten optimal treatment. David
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@David,
My apologies. That was a spur of the moment post. And, unfortunately, there didn’t seem to be any way to go back and edit it.
I just got somewhat angry when I noticed that they were selling devices at a significant discount to new customers while neglecting their long suffering backers from the Indiegogo campaign. It was a bit unfair especially as Chris had earlier said that he intends to eventually do a follow up piece when he has the time.
Please feel free to delete that post.
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@Ian: Thanks very much for your latest, very classy. If you don’t mind, I’ll leave online your earlier comment and my response, so people can understand what is happening or not happening. Meanwhile I encourage you to continue your updates on the status of Good eReader’s disappointed customers. Obviously, since we cover many topics in the comments area, I won’t expect minute-by-minute reports. But follow-up is good! I just regret our inability to do as much of that in the main part of the blog as I would like.
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Thanks for calling this to my attention. I’m going to start looking into that right now. I’ve already emailed Michael to see if he has any comments.
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And here you go, Ian.
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Thanks for that. Much appreciated.
And, once again, my apologies for the tone in my earlier post. Sometimes I am too quick to hit “send/post”.
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@Ian: So happy that Chris could follow up. In a very much related vein, with my encouragement, Chris will once again mention that readers can make voluntary contributions to him for his work. The money will go to Chris, not TeleRead. He currently is relying on PayPal although he expects to use another service in the future (technicality: these services may charge a fee). This arrangement will hardly make him rich, and TeleRead will remain noncommercial. But it’s one way to increase the frequency of his valuable contributions. Chris’s direct PayPal link is here. As always, Chris is open to TeleRead community members’ suggestions for articles—no donations needed! His email address is robotech.master@gmail.com.
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