I’m still fond of my Fire HD 10—in fact, I’m typing this post on it even now. But I’ve discovered it has one flaw that’s given me a great big headache.

A little while ago, I had decided to shuffle around the SD cards I had in some of my other tablets, moving the one in my fundamentally useless Nook Tablet 7 to my less-used Fire HD 8, and moving the HD 8’s 128 GB card to my new HD 10. Only…it turned out I wasn’t quite careful enough with how I did it.

I was in a hurry, and the light wasn’t the best, so when I opened the SD card slot on the Fire HD 10 and slid the card into it, I…well, missed the spring-loaded cradle that would have accepted the card. Instead, it slid in to one side of the cradle, and I couldn’t get the darned thing back out again without opening the case.

When I contacted Amazon support, they were very kind about the whole thing. They arranged to send me a replacement Fire, and a prepaid label for shipping the other Fire back—and even promised me that I could request a refund of the cost of a replacement 128 GB card, too. So, much as I didn’t want to have to go to the trouble of resetting my Fire up all over again, I sighed and accepted.

When I got the new Fire and installed the Play Store on it, I was delighted to discover that it remembered what apps I’d installed on my other Fire, and happily automatically downloaded all of them back to my new one, so at least I didn’t have to go to the trouble of reinstalling everything manually. I did have to reinstall the launcher and rearrange my icon folders, though.

Another interesting thing I noticed is that, even though I didn’t bother to register the device ID with Google, Google nonetheless hasn’t stopped me from accessing the Play Store yet. Did they decide to make an exception for Fire tablet users? Or will it just kick in again somewhere down the road? I have the device ID app on the tablet and ready, just in case.

In any case, it’s worth remembering to be careful how you put that card in the slot. Do it somewhere with plenty of light, and make sure you’re putting it in the right way. It’s great that Amazon is willing to replace it within warranty, but it’s really annoying to have to reconfigure everything when you get a new one.